hb998 Privacy
Policy

Introduction

hb998 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses or uses our online betting and casino services. This Privacy Policy describes how hb998 collects, processes, stores, and discloses personal information in connection with the operation of the hb998 platform, including all betting markets, live casino products, slot games, and account management features made available to players in Bangladesh.

This Privacy Policy forms part of the hb998 Terms & Conditions and should be read alongside them. By registering an account with hb998, completing the hb998 login process, or otherwise using any service on the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

hb998 may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable laws, or the addition of new platform features. Any material changes will be communicated to you via the contact details associated with your hb998 account. Continued use of the hb998 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

Personal Data We Collect

hb998 collects personal data from you through several channels: directly from you when you register an account or contact our support team; automatically when you interact with the hb998 platform; and, in some cases, from third-party identity verification or payment processing partners. The categories of personal data we collect include:

hb998 does not knowingly collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) except where this is strictly necessary for responsible gaming compliance purposes — for example, if a player voluntarily discloses health-related information when requesting a self-exclusion or seeking support from our responsible gaming team.

How We Use Your Personal Data

hb998 processes personal data only for clearly defined, legitimate purposes. The table below summarises the primary purposes for which your data is used and the legal basis on which hb998 relies to process it:

• Account Registration & Management: We use your identity and contact data to create and maintain your hb998 account, verify your identity at registration and at withdrawal, and provide you with a secure hb998 login experience. This processing is necessary for the performance of our contract with you.
• Payment Processing: We use your financial data to process deposits and withdrawals in ৳ BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This processing is necessary for the performance of our contract with you and to comply with anti-money-laundering obligations.
• Fraud Prevention & Security: We use technical and financial data to detect and prevent fraudulent activity, unauthorised account access, money laundering, and other forms of abuse on the hb998 platform. This processing is in our legitimate interest and is required by applicable law.
• Responsible Gaming Compliance: We use usage data and responsible gaming data to monitor gambling patterns, identify players who may be exhibiting signs of problem gambling, and proactively apply or suggest responsible gaming tools. This processing is in the vital interest of players and required by our operating standards.
• Customer Support: We use communications data and identity data to respond to your enquiries, resolve disputes, and manage any complaints you raise with the hb998 support team. This processing is necessary for the performance of our contract with you.
• Platform Improvement: We use aggregated and anonymised usage data to analyse platform performance, improve the betting and gaming experience, and develop new features. This processing is in our legitimate interest and does not identify you as an individual.
• Marketing Communications: Where you have given separate, explicit consent, we may use your contact data to send you promotional offers, bonus notifications, and news about hb998. You may withdraw this consent at any time by contacting [email protected].

Sharing Your Personal Data

hb998 may share your personal data with carefully selected third-party partners and service providers where this is necessary to operate the platform and deliver services to you. All third parties with whom hb998 shares personal data are required to handle that data securely and in accordance with applicable privacy standards. hb998 does not permit third parties to use your data for their own independent purposes beyond the scope of the service they are providing to hb998.

• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment processors receive the financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and regulatory frameworks.
• Identity Verification Partners: hb998 may use third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) verification services to confirm the identity of players, particularly at withdrawal or when account activity triggers a review. These partners receive only the data necessary for the verification check.
• Game Providers: Live casino providers such as Evolution Gaming and Ezugi, and slot providers such as Pragmatic Play, NetEnt, Microgaming, and Spribe, receive limited technical and session data necessary to deliver their games within the hb998 platform. They do not receive your identity or financial data.
• IT & Infrastructure Providers: hb998 uses cloud hosting, content delivery, and cybersecurity service providers to operate and protect the platform. These providers process technical data on hb998's behalf under strict data processing agreements.
• Legal & Regulatory Authorities: hb998 may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law, a valid legal order, or where disclosure is necessary to protect the rights and safety of hb998, its players, or third parties.

Cookies & Tracking Technologies

The hb998 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience for players in Bangladesh. A cookie is a small text file placed on your device when you visit the hb998 website. Cookies allow hb998 to recognise your device on subsequent visits, maintain your hb998 login session, remember your preferences, and gather analytical data about how the platform is used.

• Essential Cookies: Required for the hb998 platform to function. These include session authentication cookies that keep you logged in after you complete the hb998 login process, and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method, and display options. Disabling these cookies may reduce the convenience of your experience but will not prevent access to the platform.
• Analytical Cookies: Used to collect aggregated data about how players navigate and use the hb998 platform. This data helps hb998 identify popular content, improve page load performance, and optimise the betting and gaming journey. Analytical cookies do not identify you personally.
• Responsible Gaming Cookies: Used to enforce deposit limits, session time reminders, and cooling-off restrictions that you have set on your hb998 account. These cookies are essential for responsible gaming compliance and cannot be disabled while a restriction is active.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the hb998 platform, including your ability to maintain a hb998 login session or use certain account features.

Data Retention

hb998 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligation, or legitimate business interest. The following general retention periods apply:

• Account Data: Retained for the duration of your active hb998 account and for a minimum period of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records in ৳ BDT are retained for a minimum of 5 years from the date of each transaction.
• KYC / Identity Verification Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by applicable AML regulations.
• Customer Support Records: Email correspondence and support ticket records are retained for 3 years from the date the support interaction was closed.
• Technical & Usage Data: Aggregated analytics data may be retained indefinitely in anonymised form. Non-anonymised technical data such as IP address logs is retained for up to 12 months.
• Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained for the duration of your account relationship and for 2 years thereafter.

Once the applicable retention period has expired and there is no longer a legal or legitimate basis for continued storage, hb998 will securely delete or irreversibly anonymise your personal data.

Data Security

hb998 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the hb998 platform is encrypted using SSL/TLS technology. This applies equally to hb998 login sessions, deposit and withdrawal transactions, and customer support communications.
• Access Controls: Access to personal data within hb998's internal systems is restricted on a strict need-to-know basis. Only authorised hb998 personnel with a legitimate operational reason may access your account data.
• Password Security: hb998 stores account passwords using one-way cryptographic hashing. Plain-text passwords are never stored or transmitted by hb998. You are responsible for maintaining the confidentiality of your own hb998 login credentials.
• Fraud Monitoring: hb998 operates continuous automated monitoring to detect unusual account activity, including multiple failed hb998 login attempts, unusual transaction patterns, and access from new or high-risk IP addresses.
• Third-Party Security Standards: All third-party service providers who process personal data on behalf of hb998 are contractually required to implement security standards commensurate with hb998's own data protection obligations.

Your Privacy Rights

As a player on the hb998 platform, you hold a number of rights in relation to the personal data hb998 holds about you. hb998 is committed to honouring these rights within a reasonable timeframe following receipt of a verified request. Your rights include:

• Right of Access: You have the right to request a copy of the personal data hb998 holds about you, along with information about how that data is being processed and for what purposes.
• Right to Rectification: If any personal data hb998 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact information directly through your hb998 account settings; for other corrections, contact [email protected].
• Right to Erasure: You may request the deletion of your personal data where hb998 no longer has a lawful basis for retaining it. Note that hb998 may be required by law to retain certain data (such as transaction records) even after a deletion request, and erasure will be applied only to data not subject to a mandatory retention obligation.
• Right to Restriction of Processing: You may request that hb998 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Object: You have the right to object to processing based on hb998's legitimate interests, including direct marketing communications. Objecting to marketing will result in your immediate removal from hb998's promotional mailing list.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity and is carried out by automated means, you may request that hb998 provides your personal data to you in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where hb998 processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, please contact the hb998 privacy team by email at [email protected]. hb998 will acknowledge your request within 5 business days (Bangladesh Standard Time, BST UTC+6) and aims to respond fully within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case hb998 will notify you of the extension.

Minors & Age Restrictions

The hb998 platform is strictly restricted to adults aged 21 years and above. hb998 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the hb998 account registration process, and additional age verification checks may be carried out at any point during your account relationship, including at withdrawal.

International Data Transfers

hb998 operates with infrastructure and third-party service providers that may be located outside Bangladesh. Where personal data is transferred to a country or territory outside Bangladesh, hb998 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Such safeguards may include contractual data processing agreements with the recipients of your data, requiring them to process your data only for specified purposes and in accordance with binding security and confidentiality obligations. hb998 does not transfer your personal data to any country or territory that does not provide adequate protections without first implementing the appropriate safeguards described above.

Privacy & Responsible Gaming

hb998's responsible gaming programme depends on processing certain personal data, including your betting history, session durations, deposit patterns, and any responsible gaming restrictions you have activated. This data is processed in order to identify potential signs of problem gambling, to enforce restrictions you have voluntarily set, and — where necessary — to proactively reach out to you if your account activity suggests that gambling may be negatively affecting your wellbeing.

The processing of responsible gaming data is considered essential to hb998's operating standards and to the welfare of players in Bangladesh. hb998 treats responsible gaming data with the highest level of confidentiality and does not share it with third parties except where required for the direct delivery of the responsible gaming service (for example, sharing self-exclusion status with a game provider to enforce a game-level restriction).

If you need to activate a deposit limit, cooling-off period, or self-exclusion, or if you would like to understand how your responsible gaming data is being used, please visit the hb998 Responsible Gaming page or contact our support team directly.

Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hb998 handles your personal data, please reach out to us using the contact details below. All privacy-related communications should be sent in English to assist our support team in processing your request efficiently.

• Privacy & Data Enquiries: [email protected] — please include "Privacy Request" in the subject line
• Support Hours: Bangladesh Standard Time (BST, UTC+6), seven days a week
• Response Time: hb998 acknowledges privacy requests within 5 BST business days and responds fully within 30 calendar days
• Platform: hb998 — https://hb998.io

hb998 is committed to resolving all privacy enquiries fairly and transparently. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter through appropriate legal channels available to you under applicable law.